How to enter PIN for "Incompatible Toner" error WORKCENTRE 3655

Jacob Jameson

December 28, 2020 19:28

**NOTE**

CANNOT BE DONE REMOTELY. You must walk the customer through which buttons to press on the machine interface.

Customer must first press LOG IN button and login as admin:

Default username / password: admin / 1111

MACHINE STATUS (hard button) > TOOLS > DEVICE SETTINGS > SUPPLIES > SUPPLIES PLAN ACTIVATION CODE

Here the customer will enter the PIN number given by Xerox. after they confirm it the incompatible error will go away.

If you get a message about the code being incorrect, do not call Xerox again. Escalate this to Christy.